July 19, 2023

Cheers to 30 Years!

Written by: 

Audrey Brislin

, VP of Product & Marketing

They say good things come in threes. In Forward Advantage’s case, that’s three decades of solutions that continuously evolve to meet the unique challenges of our healthcare customers. A big thank you to our customers, many of whom have been with us since the very beginning! Your collaboration on new solutions and valued feedback make you true partners!

“It’s 30 years and counting for Forward Advantage. I’m honored to have been a part of a team that has had such an impact on care delivery over the past two decades. Guided by our brand promise, we’ll look to build upon our legacy of improving access to information with excellence in service delivery, innovative partnerships, and development of new solutions to solve our customers’ challenges.”

Mike Knebel, CEO at Forward Advantage

Always Working for You with Evolving Solutions

“Always working for you” was one of Forward Advantage’s first taglines, and it still applies now. For the past 30 years, we have improved workflows and access to information through deep EHR integration. Our first innovation was intelligent report distribution delivery, which has been implemented in over 1,200 hospitals and health systems. Since then, we have followed the needs of our customers and now offer solutions & services for identity & access management, along with migrations & legacy data archiving. We continue to expand our EHR integration expertise which recently led to PXMobile, a hospital-branded, mobile app platform. PXMobile enhances the patient’s experience with the convenience of a single app that presents customized information using your hospital’s EHR portal and other mobile features.

“Forward Advantage has been an innovative and collaborative partner for decades, and we are so appreciative of the partnership that has been built. Their longevity in the industry is a tribute to the quality of their solutions and willingness to always do what is right for our mutual customers.”

Helen Waters, executive vice president and COO, MEDITECH

Check out our latest product announcements!

Communication Director Version 4.2 Coming this Summer with New Features & Functionality

Forward Advantage Welcomes SecureLink to Its Growing Product and Service Line

New Mobile App Platform: A collaborative solution with MEDITECH portal integration

Customer Feedback Over the Years

Here’s what some of you have had to say over the years about our solutions and services. Keep it coming!

“ I love that you guys can be so technically competent yet so easy to speak with! ”

Janie Baker, Systems Supervisor at Wilson Medical Center

“ We have a great working relationship and a clear understanding of each side’s responsibilities. I really can’t say enough about Forward Advantage’s service. It’s very unusual to work with a vendor as attentive as they are. ”

Laura Rutherford, Clinical Analyst at Grand View Hospital

“ Forward Advantage’s responsiveness, ability to be creative, and willingness to work with us has been bar none. They are truly unique from a vendor perspective. ”

Tanya Robbins, Director of Patient Financial Services at McLaren Port Huron

“ Healthcare IT is the most challenging IT business segment out there, and Forward Advantage really understands it. They did a phenomenal job tailoring the system to meet our specific challenges head on. ”

Larry Meyers, CIO at Wilson Memorial Hospital

“ We have used Forward Advantage for close to 16 years. It has been the most well written, robust software I have experienced during this time. Your help desk has always gone out of its way to keep us satisfied. Thank you. ”

David Garlinger, PACS Administrator at Eastern New Mexico Medical Center

“ Forward Advantage knows this industry and MEDITECH very well. I can trust that when I have a question, I’m going to get the right answer. If they don’t have an answer, then they’ll get it. We’ve built a relationship of trust over the years because they always come through for me. ”

Eric Gasser, Director of Information Systems at Wooster Community Hospital

“ One of the things we really value with vendors is their proven performance. Every vendor says they integrate with MEDITECH, but we have found that to not be true a lot of the time. We look for established vendors that have a proven track record of really integrating and providing a good solution that either helps pull data out of MEDITECH or functions with existing workflows, rather than a bolt-on that operates independently. That’s what we saw with Communication Director. It allows us to build efficiencies into existing MEDITECH workflows. ”

Grant McAdaragh, Senior Healthcare Analyst at Brookings Health System

“ Catawba Valley Medical Center has an excellent relationship with Forward Advantage. I have many avenues of communication including the support line, regional sales representative, and directors. I have met many Forward Advantage team members in person and have an excellent working relationship with each of them. Forward Advantage has been flexible in fine tuning solutions for our needs. We have also worked with Forward Advantage to test new solutions to improve offerings to all customers. ”

Kim Patrick, IT Manager at Catawba Valley

Cheers to Another 30 Years!

Forward Advantage’s top corporate value is ensuring the success of our customers and partners, but second to that is maintaining strong relationships with our teammates by having FUN. Here are some photos of our teams and customers over the years. We hope to see you at one of our next events!

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