Important Factors to Consider for a Mobile Care Team

    September 2019 | Amy Leopold, Sr. Product Marketing Manager

    Thought Leadership, Identity & Access Management, Secure Messaging


    Achieve Secure Mobility with MEDITECH Expanse and Forward Advantage

    Provider mobility can have a powerful effect on patient care, but it needs to be implemented correctly from the start. Ideally, providers should be able to easily and securely log into any workstation or device, and they should have a consistent  experience wherever they go.
    Doctors, nurses and the entire care team shouldn't be tied to traditional desktops and computers on wheels. They need access to clinical systems and to be notified of vital patient data just as easily outside hospital walls, whether it be on smartphones, laptops, tablets, or virtual desktops. Providers should be able to quickly and easily refill prescriptions, make fully informed decisions, and relay instructions to hospital personnel from any location or device.
    Mobile Provider
    The benefits behind a mobile, clinical workforce are clear; however, many care organizations struggle to make this a reality. There are a wide variety of technologies to consider and maintaining the integrity of protected health information in a mobile world is a top concern.

    MEDITECH and Mobility

    MEDITECH is aware of the security threat that looms over its customers, because care organizations simply can’t afford security breaches. In recognition of this, MEDITECH continues to enhance their MEDITECH Expanse solution, a web-based EHR which improves both mobility and security.
    As a long-term MEDITECH partner, and preferred vendor, Forward Advantage understands that current and future Expanse customers need to support provider mobility and access to information without compromising security.

    Keep reading for reasons behind the rise of provider mobility and a few quick tips to start building and maintain your mobile strategy.


    Mobility Drivers and Challenges

    Key drivers for mobility in healthcare include:
    •   Improving workflow efficiency
    •   Streamlining communication among clinical staff
    •   Satisfying providers’ increasing desire to bring their own devices
    •   The ability to work with emerging technologies
    However, with these drivers come challenges. Ask yourself the following:
    •   Do you know how to enforce the security of mobile devices and information?
    •   Do you have a strategy to maintain HIPAA compliance?
    •   Does your infrastructure have the appropriate bandwidth to support mobility?
    •   What is your buy-in/adoption strategy?

    Creating a Mobile Strategy

    Creating a mobile strategy can be difficult, however here are a few recommendations that we suggest when discussing mobility projects with our customers. 

    Mobility 5


    1.  Ensuring that you have the right patient from the start is critical.

    The national average rate for patient misidentification errors is ten percent, and six percent of these lead to a medical error. Positive patient identification through biometrics is the key to preventing these types of errors, especially when your team is on the move throughout your facility and beyond.

    2.  Look at the needs of your providers when evaluating solutions.
    To create a user-centric culture of mobility, information needs to be seamless, timely, automated, and intelligent. Providers should be at the core of your mobile strategy with information that’s delivered to the right person, at the right time, and to the right place.

    3.  Give users access at any end-point device.
    Virtualization gives providers access to applications from any end-point device with unparalleled reliability. The health and bandwidth of your infrastructure play an important role and can benefit from optimization services.

    4.  Single sign-on and advanced authentication greatly optimize clinical workflows. 
    They allow users to quickly and easily authenticate for secure access to all the applications and information needed to care for patients. There are many authentication modalities, and using the right approach will save clinicians time per shift, allowing them to spend valuable time with the patient. 

    5.  Are you prepared from a security perspective?
    Individuals who have remote access traditionally have access to the most sensitive and vulnerable information within your system. Healthcare organizations are attractive targets, because they hold both health and financial information. The HIMSS 2015 Cyber Security Survey showed that phishing and similar attacks are a #1 threat. Additionally, the Federal Information Security Management Act (FISMA) 2015 report to congress noted that 65 percent of cyber security instances could have been prevented with multi-factor security authentication.
    6. Support secure messaging to ensure patient information is protected.
    Healthcare providers today struggle with pagers and outdated communication technologies that delay the delivery of care while impacting providers' productivity and satisfaction. As a result, many providers turn to their own or hospital-owned mobile devices for communication, which poses challenges for hospitals' efforts to maintain the security of electronic patient health information (ePHI). Secure messaging platforms enable organizations to eliminate pagers and keep ePHI secure.


    Solutions and Services to Get You There

    Forward Advantage offers a variety of solutions and services to create an ideal clinical workflow and accommodate a mobile workforce. Our solutions work together with MEDITECH Expanse, a web-based EHR, to streamline access to information for quality care. This includes:

    •   Intelligent and Automated Report Delivery: Automate clinical alerts and data distribution according to physician delivery and timing preference
    •   Virtualization Services: Virtual access to applications from any end-point device
    •   Single Sign-On and Advanced Authentication: Eliminate the hassle of multiple passwords with single sign-on and advanced authentication
    •   Mobile Authentication: Authenticate from a mobile device with the simple tap of a badge
    •   Secure Messaging: HIPAA-compliant mobile messaging that can be integrated with your EHR for anywhere/anytime access to critical data
    •   Virtual Printing: Secure printing from any location with the tap of a badge

    Would you like more information on achieving a mobile strategy? We are here to help! Contact us here.



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