Patient Identification: Navigating Post-COVID-19 Expectations

    January 2021 | Amy Leopold, Sr. Product Marketing Manager

    Expert Insights, Identity & Access Management

    Healthcare organizations have had to quickly adapt to many new protocols and technology during the pandemic and patient safety is critical. Those organizations using accurate patient ID processes, like biometrics to identify patients at registration and points of care, found themselves truly ahead of the game. Now that COVID-19 has been on our radar for over a year, accurate patient identification is recognized as a key aspect for effectively managing patient safety, communications and public health efforts during the pandemic.  However, patient identification using touchless, palm-vein scanners ensures patients are correctly matched to their patient record with COVID era best practice workflows.

    Touchless Patient Identification 

    Patients deserve efficient, privateand safe healthcare experiences. With COVID-19, patients don’t want to wait in long registration lines, repeat the same information and have workers unnecessarily handle their personal cards. Likewise, healthcare employees don’t want this same type of exposure. Manual process for patient identification opens us up to exposure and is fraught with other issues. Duplicate records and missing demographics slow the healthcare process and have a costly effect on a hospital’s bottom line.  Additionally, patient misidentification can have dangerous consequences, and missing demographics make it difficult to follow up on COVID-positive cases and contact tracing.


    The Risks of Misidentification 

    In a recent blog post, our partner Imprivata shared the following statistics on patient identification in healthcare: 










    Inaccurate patient identification can be dangerous for patients and costly for healthcare organizations. It can also have a far-reaching impact, as the pandemic has shown us. Patients who have been misidentified, or were treated with missing demographics, slow contact tracing efforts and treatment.  Investing in touchless patient identification helps hospitals and patients more safely and efficiently navigate COVID-19, while also improving public health efforts and reporting. We may have been unprepared for COVID-19, but touchless patient identification sets the stage for a better, more prepared future.

    Patient Identification (1)


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