RapidFiler Saves Time and Paper at Summit Pacific Medical Center

    May 2019 | Audrey Brislin, AVP of Marketing

    Customer Success Stories, Information Exchange & Faxing

    Streamline the filing of inbound documents into MEDITECH’s Echart for a more complete patient record.

    Like many MEDITECH hospitals, is your facility looking for ways to streamline document filing? Eliminating the printing and scanning of incoming documents, like faxes, can reduce costs and simplify workflows for departments such as HIM, Patient Access, Medical Records, Scheduling and more. Read this insightful customer success story to learn how Summit Pacific Medical Center (Elma, Washington) replaced their third-party charting solution and in the process built a more efficient process to manage the  300+ faxes it receives per day.  With their new electronic filing solution, RapidFiler, Summit Pacific reduced the amount of staff handling faxes by more than 50 percent, which equates to more time for patient care.

    Challenges with Traditional Filing Methods

    Prior to implementing RapidFiler, staff at Summit Pacific were dealing with paper faxes and it was becoming a workflow concern. Summit  Pacific turned to Forward Advantage and Engage (its IT service provider) to address creating a more efficient way to manage their incoming documents. Like many other MEDITECH hospitals, inbound faxes needed to be printed, scanned and manipulated before being manually associated with
    patient records. This process not only wasted valuable time and resources, but it increased the likelihood of charting errors. Summit Pacific was already using Forward Advantage’s Communication Director solution for inbound fax delivery, so the transition to RapidFiler was a logical move.RapidFiler - paper process problems

    Simple Ideas For Saving Time and Money

    RapidFiler is a desktop-based tool that works in conjunction with Communication Director or any third-party system capable of delivering/dropping a file into a designated folder. RapidFiler monitors the drop folder, recognizes new files, and allows end users to electronically manipulate the file before associating
    with a patient’s MEDITECH Echart. Less manual intervention has resulted in more complete patient records at Summit Pacific. More importantly, providers and hospital staff have timely access to important patient information which results in better patient care.

    Read what Engage has to say about creating efficient inbound document workflows with a solid ROI.



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