It is hard to believe, but Forward Advantage’s first-ever blog is in its second year! The Forward Focus has become an invaluable platform for communicating company and product information, industry news, and timely tips and resources. Our team enjoys collaborating on a wide variety of topics carefully selected for our customers, and we track the results to ensure that content meets your interests and needs. See below for recaps of our TOP FIVE best-performing blogs. As always, we encourage feedback on what you’ve liked, what we can do better, and topics of interest.
Top Five Blogs:
1. The Far-Reaching Implications of Unreliable Fax Transmissions
Mike Murphy, Director of Business and Industry Analytics | October 2020Unreliable fax transmissions caused by FoIP complexity can have far-reaching implications for hospitals and healthcare organizations. This was an issue that was all too familiar for the members of Deborah Heart and Lung Center (Browns Mills, NJ). Deborah is a longtime customer of Forward Advantage, using Communication Director for the delivery of clinical reports and other information. Despite the reliability of Communication Director, the unreliability of traditional fax deliveries to certain numbers created serious business problems. Internal resources and valuable time were wasted on troubleshooting and monitoring the fax servers, lab results were delayed and referring providers were growing frustrated. Read More…
2. Learn How to Modernize Faxing for Your Organization
Jeannene Austin, Senior Product Manager 
Jake Smith, CIO | August 2020Faxing is here to stay. Ask most healthcare CIOs and you’re likely to hear a similar statement. Sure, traditional faxing is not without challenges, but it is often the only report delivery solution available to healthcare organizations and practices without resources for more sophisticated interoperability. Jake Smith and Kevin Frazier, our CIO and Client Services Manager at Forward Advantage, share what they have to say about fax in the marketplace. Read More…
3. Patient Identification: Navigating Post-COVID-19 Expectations
Amy Leopold, Sr. Product Marketing Manager | January 2021Healthcare organizations have quickly adapted to many new protocols and technology during the pandemic, and patient safety is critical. Those organizations using accurate patient ID processes, like biometrics to identify patients at registration and points of care, found themselves truly ahead of the game. Now that COVID-19 has been on our radar for over a year, accurate patient identification is recognized as a key aspect for effectively managing patient safety, communications and public health efforts during the pandemic. However, patient identification using touchless, palm-vein scanners ensures patients are correctly matched to their patient record with COVID era best practice workflows. Read More…
4. Q&A: Jake Smith, CIO, Discusses Strategies for Defending Against Phishing Attempts
Audrey Brislin, AVP of Marketing |May 2021We have witnessed an evolution in cybercrime, and the healthcare industry is particularly vulnerable. Cybercriminals seek to make money from bitcoin and other digital currencies that are hard to track, and they know that critical industries are more likely to pay out to avoid disruption. Cybercriminal activity is unlikely to decrease in the future and will likely become more sophisticated over time. One of the most common forms of cybercrime is phishing, which are fraudulent emails designed to acquire information. Phishing emails are easily overlooked if employees are not properly trained, so a cost-effective weapon is educating employees on recognizing and reporting phishing attempts before the damage is done. Read More…
5. Identity Governance & Administration in Healthcare
Lee Howard, VP of Client Services |January 2021Identity governance and administration (IGA) is a key buzzword in healthcare these days and for good reason. Hospitals and healthcare organizations face an unprecedented increase in data breaches, risking their reputations, audit failures and steep penalties. Additionally, the COVID-19 pandemic brought additional challenges, including remote staff and the need to prepare for unexpected hiring surges by ensuring new hires have fast, secure access to role-based data and applications from day one. As we work with hospital IT leadership, we continue to hear growing concerns and challenges around identity management, which is why Forward Advantage offers IGA solutions and services to help our customers. This post covers essential basics of IGA, why it’s important and tips for selecting a solution. Read More…
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