What are You Thankful for in 2020?
This Thanksgiving will look different for many families, but it provides the same reminder to pause and consider what each of us is thankful for. While everyone is surely thankful that 2020 is soon ending, most of us have a more pronounced appreciation for everyday things we may have previously taken for granted. At Forward Advantage, we’ve all had our individual struggles this past year. However, as a team, we are thankful to have you - our loyal customers. We are honored to be a part of the healthcare community, serving hospitals and healthcare organizations during this unprecedented pandemic.
We're Grateful for Our Customers
Forward Advantage wouldn’t be where it is today without the support and feedback of our customers. Your feedback is the key to evolving solutions and services that meet healthcare’s ever-changing requirements. Fast access to information, streamlined workflows and uncompromised security lead to better business outcomes and better patient care. Through online forums, industry events, scheduled meetings, and our blog – we strive to connect with you and learn from you. In fact, your feedback led to this year’s release of our CloudFax Connector for Communication Director. A big thank you to our pilot site, Deborah Heart and Lung Center (Browns Mills, NJ) for placing its trust in us. Read Deborah’s customer success story here.
Here's what a few Forward Advantage employees had to say about our customers:
Your Feedback Led to New Offerings
The Forward Advantage support line is always open, and we are so thankful for the feedback that is provided to us. As mentioned above, customer feedback led to the release of our much-anticipated CloudFax Connector. Feedback also prompted our expansion into Identity Governance & Administration (IGA). Our decades of experience with Identity & Access Management (IAM) made branching into IGA a logical move. Many customers have experienced identity management challenges exacerbated by the pandemic, and industry experts like Gartner predict a growing and permanent need for IGA in healthcare. Read what CHIME CIOs and CISOs are saying about IGA in our recent blog post. In addition, with the quickly developing need for patient engagement solutions, we are actively collecting feedback to explore ways we can leverage our expertise in information exchange to create patient experience solutions and patient-facing mobile apps.
Thank You to Our Partners
Forward Advantage is endlessly impressed by how health IT vendors have stepped up during the pandemic. Many swiftly developed solutions to help mitigate the health crisis and others have offered complimentary products. We reached out to our partners at the beginning of the pandemic and worked closely with them over the following months to compile helpful information and resources for customers. A big thank you to MEDITECH, Imprivata, SailPoint and VMWare for helping us keep our brand promise to customers during this difficult time.
Thank You to Our Subscribers
Our blog, the Forward Focus, had its first anniversary in July. This was an exciting milestone for us at Forward Advantage who have worked hard to ensure customers have easy access to timely and relevant information. Thank you to our subscribers for taking the time to hear what we have to say. Let’s keep the conversation going! We’re always open to feedback and topic ideas. Speaking of, did you notice our redesign? We made some subtle changes to optimize user experience and would love to know what you think!
Forward Advantage wishes everyone
a happy and healthy Thanksgiving!
Click here for helpful CDC tips for enjoying the holiday safely.